It is very important for us to be transparent and for our clients to be familiar with our business policies. Please familiarize yourself with À La Digital Design’s business policies, including payment policies, cancellation policies, and more.
To read each section, please click on a policy.
À La Digital Design does not offer financing or payment plans.
For projects under $200:
- Full payment is due upfront to begin production.
For projects over $200:
- 50 percent of the project total is due upfront to begin production. The remainder of payment will be due when the project is complete and within 7 days of the final invoice date.
We primarily use PayPal invoicing which accepts all major credit cards but we are also able to accept cash and money orders.
We only accept business checks, no personal checks. For new clients, we will wait 7 business days for your check to clear before we begin any production.
Cash payments must be made at the office. Client will need to schedule an appointment during our office hours. Money orders can be mailed to 5529 Bonna Ave, Suite 10, Indianapolis, IN 46219. No production will begin until cash or money order is received.
Website Redesign Payment Policy
For website redesigns or existing platform accounts no matter the project cost, full payment is upfront.
We understand sometimes everyone experiences hardships and we sympathize however, we expect to be paid for the work we have done.
Until payment of your remaining balance is received, please note we will not provide you with your final product. If the payment is received more than 15 days after the invoice date for your remaining balance, a late fee of 10 percent of your balance owed will be imposed. For every 15 days late after this, an additional late fee will be added on.
Unfortunately, if a client has not paid an invoice for more than 90 days, we will sadly have to refer collection of the unpaid amount to an attorney or collections agency.
Cancellation fees will apply if a project is cancelled after work has been completed. The client will be expected to compensate us for work we have done.
Fees are as follows:
- If any pre-production work has been done, we will retain your deposit to cover pre-production work.
- If we have gone into production or completed your project when you cancel, we will retain your 50 percent deposit, plus you will owe us a cancellation fee (your remaining balance).
Unfortunately, if the cancellation fees are not paid in 15 days from the invoice date, there will be a 10 percent penalty added onto to the total for every 15 days the payment is late. If the cancellation fees are not paid within 90 days, we will sadly have to refer your collection of your debt to a lawyer or collection agency.
Files, content or websites will not be released to client until full payment is secured.
Please note after your files are released to you, you have 60 days to download your files from a shared Google Drive folder. Be sure to save your files in a secure place as they will be deleted after 60 days and will not recoverable.
Source files for logos or any promotional design material are not released to any client. An extra cost will be incurred shall you choose to have access to any source file, please inquire with ALDD for source file pricing.
Client is entitled to two sets of revisions per product. Any revisions beyond two sets shall be chargeable at a rate of $50 per hour.
Revision submissions must be requested through email or a Word/Google document. One request will count as a set of revisions, so make sure you compile all changes before sending them in. Revision requests via text are not accepted.
All revisions must be submitted by a certain date depending on your product type:
- Websites/SEO Content: No later than 2 weeks after the website design is complete.
- Logo or Graphic Design Products: No later than 1 week after the graphic design is complete.
You will be given a date your revisions must be completed by; any revision request after your revision date has passed is considered an update. Expect to be charged our update hourly rate.
Please note, a new design, additions of new artwork, or a change in color palette AFTER your have approved a design are NOT considered revisions and additional costs will be incurred. Also, any new content introduced during the revisions phase is not considered a revision, and additional charges will be incurred for adding any new content.
All of our clients are required to fill out and complete a questionnaire via Google Forms. The questionnaires are intended to gather additional information about your business as it pertains to the service we are providing you with.
Clients are required to fill out the form in detail. 1-2 sentence answers or fragmented responses are not acceptable, at least 1-2 paragraphs are required for most questions. 3-4 paragraphs are required for some more in-depth questions.
If the form does not have adequate responses on the first attempt, we will ask that you provide more detailed info. If client does not fill out the form in a satisfactory manner on the second attempt and we do not have enough information to complete the project, additional fees will be incurred for the time, research, etc. it takes for us to complete your project.